Managing customer inquiries can feel overwhelming, especially when support tickets pile up faster than they can be addressed. If your team is constantly answering the same questions, it’s time for a smarter solution. Support Board automates customer service with AI-powered chatbots and a streamlined chat system, reducing agent workload while improving customer experience.

What is Support Board?

Support Board is a customer support platform that leverages AI and automation to handle inquiries across multiple communication channels. It enables businesses to build and deploy chatbots, automate replies, and escalate complex issues to live agents, ensuring faster response times and better service.

Key Features of Support Board

AI-Powered Chatbots for Automation

Support Board integrates with OpenAI and Google AI to create intelligent chatbots capable of handling customer inquiries with minimal human intervention.

• Automate responses to common questions using chatbot training tools.
• Train chatbots with your own documents or website data.
• Enable chatbots to send attachments, media, and surveys for richer interactions.
• Reduce agent workload while improving response speed and accuracy.

Omnichannel Communication

Support Board makes it easy to communicate with customers across multiple platforms, centralizing all messages in one dashboard.

• Send and receive messages via WhatsApp, Messenger, Telegram, LINE, WeChat, Google Business Messages, and more.
• Support direct messages, emails, SMS, and customer support tickets.
• Provide multilingual support for international customers in up to 32 languages.
• Utilize auto-correct features and Google search integration for better chatbot responses.

Shopify Integration for Sales & Support

For eCommerce businesses, Support Board offers a seamless Shopify integration that enhances both customer service and sales.

• Use chatbots to answer questions based on real-time Shopify store data.
• Access customer order history, cart items, and detailed profile information from the admin panel.
• Convert more leads with automated messages, live chat, and pop-ups.

Smart Automations & Triggers

Support Board allows businesses to set up custom automations based on specific user actions or conditions.

• Create triggers based on user type, location, or time of day.
• Send welcome messages, pop-ups, and follow-ups to guide customers through the sales funnel.
• Automate ticketing, reducing the burden on human agents.

Live Chat & Agent Support

Even with automation, human agents remain essential for handling complex issues. Support Board enhances live chat experiences with smart features.

• Seamlessly transfer conversations from chatbots to live agents.
• Use rich messages to create surveys and onboard new customers.
• Track agent performance with customer ratings and post-chat feedback.

Analytics & Performance Tracking

Understanding how well your support system is performing is crucial for improvement. Support Board provides detailed analytics and reporting.

• Measure response times, resolution rates, and customer satisfaction.
• Evaluate chatbot and agent performance through post-chat ratings.
• Use collected data to refine automations and improve service quality.

Support Board’s Lifetime Deal on AppSumo

Support Board offers an AppSumo lifetime deal, making it a cost-effective option for businesses looking for a long-term solution.

• Lifetime access to Support Board.
• All future plan updates included.
• Redeemable within 60 days of purchase.
• 60-day money-back guarantee.

Is Support Board Worth It?

For businesses looking to automate customer service while maintaining high-quality support, Support Board is a powerful tool. It reduces response times, optimizes workflows, and integrates seamlessly with popular communication channels and eCommerce platforms like Shopify.

The ability to train AI chatbots with custom data and deploy them across multiple channels makes it an excellent choice for companies looking to scale customer support. And with a one-time payment securing lifetime access, it’s an investment that pays off in the long run.

Try Support Board risk-free with a 60-day money-back guarantee!