Software: Customer Experience Feedback Management with Crumble

When customer feedback scatters across different channels, managing and prioritizing it becomes overwhelming. Crumble introduces a structured way to harness this feedback using Artificial Intelligence (AI), facilitating smarter product decisions and enhancing customer satisfaction.

Prioritize Feedback with AI

Crumble’s AI-driven platform helps you sift through the myriad of customer feedback efficiently. By setting your own prioritization criteria, such as strategic importance, number of votes, and more, the AI system ranks and sorts insights that best align with your company’s goals. This process ensures that your team focuses on the most impactful modifications without getting sidetracked by less critical issues.

Regular assessment of feedback, whether daily, weekly, or monthly, helps manage AI utilization and keeps your product development agile and responsive to user needs.

Collect User Feedback

Crumble offers multiple avenues for gathering customer insights. Users can submit their suggestions and issues via a dedicated feedback board or directly from a discreet widget on your website. This flexibility encourages more user interactions, providing a richer data set for the AI to analyze.

Whether it’s through a visible feedback board or an embedded site widget, collecting customer feedback becomes an integrated part of your website experience, encouraging more user interaction and engagement.

Brand Your Feedback Portal

Integrating the feedback mechanism with your brand enhances the user experience and maintains visual consistency across your website. With Crumble, customizing your feedback board is straightforward. You can add your logo, adapt the color scheme, and even set up a custom domain and email, making the feedback board feel like a seamless extension of your business.

This level of customization not only strengthens your brand’s presence but also instills greater trust and engagement from users, prompting them to share their feedback more willingly.

Feedback Boards for Every Workflow

Crumble’s versatile setup allows for the creation of multiple feedback boards, each designed to cater to different aspects of your business or project workflows. Set up private boards for internal team collaboration, away from customer eyes, and public ones to gather broad user input.

Custom statuses can be created to track the progression of tasks from inception to completion, ensuring that every piece of feedback is actionable and accounted for in your development process.

Using the Power of AI

With AI at its core, Crumble not only collects and organizes feedback but also analyzes it to determine the most valuable user suggestions. This intelligent analysis helps prioritize tasks that align with your strategic goals, optimizing resource allocation and ensuring that efforts are concentrated on areas that yield the highest user satisfaction and business value.

Embrace the full potential of customer feedback to drive smarter, more user-focused product developments. Crumble’s AI-enhanced tools offer a robust solution for managing the complex landscape of user feedback in today’s digital world.

Get Lifetime Access to Crumble

Gain perpetual access to the Crumble platform with the promise of all future updates to the Standard Plan. No complicated codes or stacking—simply select the plan that suits your business needs. Activation of your license must occur within 60 days of purchase, with options to upgrade or downgrade across five license tiers while the deal is active.

The platform is GDPR compliant, ensuring that user data is handled with the utmost security and adherence to regulations. Try Crumble risk-free with a 60-day money-back guarantee to ensure it fits your needs.

With features like white label branding, both private and public boards, an embeddable widget, and no limit on end-user participation, Crumble is designed to scale with your business and evolve with your feedback management needs.

Experience the transformative power of structured feedback management with Crumble and make customer-centric improvements that matter.